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Terms of Trade

Payment

The name that will appear on your invoice is "De Spa Chocolatier".
All transactions are billed in New Zealand dollars.
 

Our Delivery Policy

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if an international delivery via New Zealand Post International Air.
  • No Signature Required: All deliveries will not require a signature unless specifically stated by you. 
  • Despatch Notification: We will notify you by email when your order has been despatched.
  • We offer NZ Standard Delivery (3- days) and NZ Overnight Delivery (overnight).
  • We also offer international shipping to different countries. There are different deadlines and prices for different destinations.

Location & Contact Details

1008 Ferry Road, Christchurch, New Zealand
Telephone NZ Toll Free 0800 802 462 or International +64 3 384 5285
 

Delivery Times

We aim to deliver within 3-5 days if your item is in stock.  All back orders will be notified of delivery time.  Rural deliveries may take longer and will incur an extra cost.
 

Guarantee

We stand by our Guarantee that all our chocolates are preservative free and all Freshly handmade.
 

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
 
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
 

No tolerance policy regarding fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.
 

Overseas Orders

We accept overseas orders and ship world-wide.
 

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
  • SSL Data Transmission Security: The highest level of SSL browser encryption is used to ensure that all sensitive data transmissions between your customers and your website are encrypted and secured to the highest level possible.